RETURNS & REFUNDS:
How do I return or exchange Fully Garage orders?
We as a Fully Garage aims to provide you the best shopping experience with a trendy and high-quality product of your preference at all times. In any case, if you receive an inappropriate or damaged product after the order has been placed, please feel free to contact us at [email protected] and return the merchandise to the following address below. We work to support you Mon to Sat(10.00Am to 5.00PM) on all your inconveniences.
Stoovs Ecommerce Private Limited
NO 25/10, Puzhuthivakkam, Pathala Vinayakar Koil Street
Kanchipuram, Tamil Nadu, 600091
All products purchased on our special offers are non-returnable and non-replaceable.
Please include your contact information as well as your order number in your message.
Items should be unused and returned in their original packing within 15 days after delivery.
What is Fully Garage Exchange Policy?
You can send your received product back to us within 15 days of the delivery. On the other hand, we will either replace it with another product of the same value or the product amount will be transferred to your bank account within 3-7 business days.
How do I send a defective or faulty product?
If your delivered item is potentially defective or flawed, simply send that item back to us through a registered post or any budget-friendly courier company near you.
Is it possible for Fully Garage to pick up merchandise from my home?
Only in the following circumstances reverse pickup may be arranged.
- Damaged product delivered.
- Faulty product at any rate.
Will I have to Pay for Returning the Products?
Yes, you will be the one responsible for the costs of returning your products to us.
I received faulty or incorrect products. What should I do now?
Kindly email us your photographs of products purchased to [email protected] , and one of our Customer Care Representatives will contact you ASAP. Meantime we'll arrange for a reverse pickup, and once we've your product in our hands, we do check for the originality of the item and we will initiate a refund to your bank account in record time.
We'll give you an estimated delivery date when you check out. That date will also be included in your order confirmation email.
- Free for orders of ₹1500 or more
- ₹50 for orders of less than ₹1500
- Arrives in 3-10 business days
With the help of our strong logistics team, your orders in India once shipped are typically delivered in 1-5 business days in metros and 4-10 business days for the rest of India.
Keep in mind that delivery time may vary depending upon the shipping address and other factors for instance public holidays or extreme environmental conditions or any other uncontrollable factors etc.
Fully Garage’s mobile covers, mugs, posters and Make Your Tee(MYT) are available in made-to-order and they will be shipped out within 3-10 business days to your doorstep after the order is placed.
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your bank account which will deliver within 24-48 hours of initiation.
Track your order
You can track your order on our site once it has been dispatched from our warehouse by providing the required information of your order number and phone number or email address
For this support, an email and SMS will be sent to you for your order with a link. You can also track it from your account on our website by selecting orders from the top right corner and clicking on track order for the respective order ID with your respective details.
- Except for national holidays, orders are processed Monday - Saturday. Please be aware that during the holidays, orders may take longer to process and deliver.
- Orders cannot be sent to PO boxes, re-shippers, or package forwarding services.
- While orders cannot be delivered to addresses outside of the country or region in which they were placed, you can shop for Fully Garage products in any part of India.
- Refunds include the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.